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  1. Business Development Executive

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    Job Code: MT/BDE/20221116
    Location: Dubai
    We are looking for smart business development professionals to collaborate with us to build solid pipelines & boost sales.

  2. What is CRM?

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    Customer Relationship Management (CRM) as the name suggests, is how your business interacts with customers. A detailed record and analysis of your past, present, and future customers and their interactions with the company. This is the beauty of CRM as it journeys with the customer from lead to sale and beyond. 

     A CRM presents and identifies customers based on their lifetime value. It is the operational engine running the company’s customer philosophy. This is why it is inevitable for companies to have a CRM embedded into their day-to-day business functioning.  Now, there’s been a lot of talk about CRM being a software. What is CRM really about? Let’s find out.

    Customer Satisfaction and CRM

    The concept of CRM arises from the need to answer a simple question – Is the customer satisfied?  

    The 1970s: The answer first sprouts up in the form of annual customer surveys and direct interactions. The technology at the time allowed them to categorize customers using spreadsheets and lists.  

    The 1980s: The concept adds database marketing and contact management to the mix– popularly named as Sales force automation.  

    The 1990s: CRM finds identity in the hands of Tom Siebel of Siebel systems when he designs the first CRM product. From there began the gold rush of CRM.  “

    “CRM is Software”

    The default view is that ‘CRM is just software.’ So let’s start there for now. A basic ‘software’ definition – It is a technology that helps companies to manage their relationship with customers, both current and prospective. 

    A CRM system is designed with one clear goal in mind: Improving business relationships, which eventually leads to satisfied customers. Technology transformed the concept of CRM from ‘understanding if the customer is satisfied’ to figuring out ‘how to keep the customer satisfied.’  

    CRM systems simplify customer relationships by defining raw customer data into organized racks and providing actionable insights. It helps companies provide a wide variety of functionalities ranging from:

    a. Sales force Automation: Lead management, Deal Management, Contact Management, and Workflow Automation.

    b. Omni-Presence: Integrate email, social media, and customer portals.

    c. Analytics: Reports, Dashboards, and Visual decision making.

    d. Marketing Automation: Targeted email campaigns, Predictive customer intents, Customer segmentation, and Lead nurturing. 

    But, knowing about these functions are not enough. “CRM is the world’s most powerful tool for customer retention, but you must also learn how to wield it”

    CRM is not just Software

    Well, somebody had to say it!

    The approach on the other end is – software does not matter. It states the importance of having the correct organizational setup way before implementing a CRM software. Mike Walters, a CRM consultant with over three decades of experience doesn’t like the word CRM, he likes to call it CVM – Customer Value Management!

    It is about Value

    Mike’s CRM philosophy is that it is all about Value – finding, investing, building, and retaining value. A business has to find the customers or prospects that will value the company and its products the most. It’s then about finding ways to retain those clients, or in other words – make them satisfied.  

    Finding the right CRM

    Even today, 30% – 70% of CRM implementations fail. So it is vitally important to understand which is the right CRM for a company. The first step is to have effective customer-centered business processes before adopting a CRM. Also having a clear idea about what you need from a CRM before implementation seems obvious, but is sadly not always implemented. Mike believes this is a ‘sure shot recipe for CRM failure’. 

    “CRM is a business strategy, executed by the client-facing team”

    Here’s a scenario. Let’s say an organization intends to choose a CRM solution. It chooses a system based on ‘market research’ and ‘the best-ranked’ software. The IT team is very excited about the technology and convinces the business to implement it. They spend months together to put the software in place. Unfortunately, a year later, the project turns out to be a failure. Guess, what went wrong?


    Perhaps this short clip can give you a hint.

    CRM is not just about Software!

    It’s not the best software that reaps results. It’s the right solution and the right strategy that helps an organization collectively in the long run. Learn more about CRM as a strategy and explore our services.

    A clear business plan to approach CRM goes a long way in the success of the eventual project. Identifying the key areas of CRM success and focusing on the ‘human aspect’ of CRM will determine how well the strategy is accepted by the end-users.

    To learn how Metadata Technologies can help you in exploring Microsoft Dynamics 365 to help your organization, click here.

    As a Gold Microsoft Partner, Metadata Technologies is a 100% CRM-focused company with 20 years of experience providing Customer Relationship Management solutions for business enterprises across the globe. Metadata has been the recipient of the Best Industry Partner Award in 2014 by Microsoft and is committed to delivering quality solutions to ensure peak customer satisfaction.

  3. Ellington selects Metadata and Microsoft

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    Ellington Properties, Dubai’s leading and award-winning design-led boutique developer, has signed up with Metadata and Microsoft to upgrade its systems and technology in order to enhance support for customers and further enable the company’s growth.

    Over the years, Ellington has built its reputation for developing beautifully designed homes with impeccable architecture and incredible artistry. So it comes as no surprise, that a customer-oriented developer has invested in the world-class Microsoft-based Real Estate CRM solution, Property-xRM.

    This digital initiative will provide impetus to Ellington’s aim of automating its operations with a heavier focus on managing relationships with its stakeholders.

    Nitin BhatnagarCo-Founder, and President of Ellington Properties, said: “We have made phenomenal progress in recent years, increasing the number of launches and handovers of projects. Our digital transformation is the next step in accelerating our growth and enhancing the level of service we provide to our customers.”

    Ellington Properties will implement Microsoft Dynamics 365 CE (CRM) and Property-xRM with the support of Metadata Technologies, a Gold Microsoft Partner. This initiative will boost Ellington’s sales and service features with improved customer-centricity. The property management solution provides complete automation, minimising manual processes and human interference thereby ensuring faster processes and enhanced service for customers.

    Yvonne Chebib, Global Partner Solutions Lead, Microsoft UAE, said: “Our comprehensive solution, backed by the secure and versatile Microsoft Cloud, is specifically designed for the real estate industry. We are delighted to be working with Ellington Properties, supporting their needs to achieve faster growth and increased customer satisfaction.”

    The avant-garde Real Estate Developer’s decision to integrate a customer-focused approach into their routine functions reflects their long-standing commitment to their customers.

    Rasheed Muhammed, Managing Director, Metadata Technologies added: “We are excited about working with Ellington Properties, to enhance their customer-centric strategy and digital transformation. A Microsoft award-winning solution like Property-xRM will streamline the processes, boost productivity, provide better business insights, and hence help in achieving higher growth rates.”

    The maturity of Property-xRM helps to cater to all the major revenue-generating aspects of a real estate company’s operations. As Gold Microsoft Partners, Metadata Technologies, a CRM company has been providing solutions to large Real Estate Developers and Property Management companies for over 20 years.

  4. Software Test Engineer

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    Job Code: MT/STE/20220913
    Location: Kochi, India
    We are looking for smart sales operations professionals who have a knack for analysing data while researching, processing, and managing procedures to facilitate a smooth sale.

  5. Accounts cum Admin

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    Job Code: MT/ACA/20220824
    Location: Dubai

    We are looking for dynamic professionals who have proven experience as an Accounts Admin, Office Admin, Office assistant or in any similar role.

  6. Sales Operations Admin

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    Job Code : MT/SOA//20220824
    Location : Cochin, India
    We are looking for smart sales operations professionals who have a knack for analysing data while researching, processing, and managing procedures to facilitate a smooth sale.

  7. 5 Ways to Improve CRM Success

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    5 Ways to Improve CRM Success


    What is Customer Relationship Management?

    Sales and marketing teams use Customer Relationship Management (CRM) software to automate and manage the client lifecycle. CRM software consolidates client information into a single database, allowing users to better organize and manage relationships. A CRM helps automate common operations, while measuring performance and productivity. But, what are the essentials to improve CRM success?

    Customer relationship management (CRM) is a collection of approaches, methodologies, and technologies used by organizations to manage and analyze customer interactions and data throughout their relationship. The goal is to strengthen customer service relationships, increase sales, and encourage client retention. 

    Customers give data to CRM systems through a range of channels, including the company’s website, phone, live chat, direct mail, marketing materials, and social media. CRM systems may also provide a wealth of information on a customer with a 360-degree view of data. A CRM implementation helps companies financially as well as in terms of overall performance over a period of time.

    Why Use a CRM?

    • Systematic Lead Management
    • Streamline Sales and Marketing Activities
    • Improve Customer Service 
    • Relationship building with Customers
    • Real-time data and Reporting capabilities

    Challenges with CRM and how Strategy Consulting can help to improve CRM Success

    1. Convincing Your People to Change

    While adapting to new technology can be frightening, your people will be the most difficult of all the CRM issues you’ll confront. The shift will be relatively simple for a start-up with a young workforce. However, when it comes to persuading older employees to learn how to utilize a CRM solution and modify their habits, it’s a whole new ballgame. Building trust in your new CRM infrastructure can be a challenge. An unreliable infrastructure could negatively impact the business operations and customer experience.

    The Solution

    People frequently have difficulty migrating to cloud-based tech solutions because their firm might have a clearly defined strategy for the changes ahead. Managers must foster a culture of learning and digital innovation for this change to succeed. This is a change that must begin internally. With clear communication and value building through strategy consulting, even the most apprehensive team members will realize how CRM adoption can help the organization succeed in the digital era. This must be promoted from the top down. CRM consulting guides and assists in handling the situation by focusing on key areas of distress among users and providing the right course of action. 

    2. Defining a Clear Scope

    Lack of clarity in scope can lead to budget overruns. Many companies might fail to anticipate the amount and nature of data that needs to be migrated to the new CRM because of this. The capabilities and functionalities of a solution you choose may be much more/ much less than what your requirements are. The results? Lack of user adoption, failed implementation, and a constant back-of-the-mind alarm that goes off at the thought of a new CRM.

    The Solution

    Getting a training or workshop session for your organization in this regard can help dissipate some of the confusion and ensure that everyone is on the same page. A one-on-one interaction with the users can yield surprising results. And once those are uncovered, it’s about documenting the requirements and devising a plan to map the same with the most essential features or tools the CRM can offer. Again, the result – improved morale, better user confidence, improved efficiency, and a higher chance of success.

    3. Selecting the Right CRM and the Right Partner

    An obstacle that countless companies have difficulty in overcoming. Many organizations have paid three times as much for a CRM Software, only to be dissatisfied with it. This often happens because organizations, at the back of their mind, believe that if a CRM worked for a similar organization, it ‘would work’ for them too. The result – they might choose the ‘BEST’ CRM in the market, but not the ‘RIGHT’ CRM for their daily organizational requirements.

    The Solution

    Before deciding on which CRM software to choose, go through a thorough selection process. Define your process precisely, establish all CRM needs in advance, and evaluate who will utilize the system. CRM consulting helps in deciding and finalizing the best way to align organizational requirements with the right CRM. It also immensely helps to understand the implementing partner’s skills and expertise in the organization’s industry. If the partner has proven experience in successful implementations for organizations similar to yours, then the chances for improved CRM success is higher.

    4. Getting the Management on board

    One of the most difficult aspects of CRM deployment is obtaining management approval. Not just the approval, but also their active participation in the deployment phase. The sales and marketing department heads may believe that switching to a fully integrated CRM system will help the organization, but the C-suite may still need persuading.

    The Solution

    To persuade top executives to give CRM adoption a chance, employees and team leads must express the right message. To put it another way, they must show how a CRM implementation will help the company strategically as well as in terms of overall performance. Once the convincing part is taken care of, the top management should also be involved in instilling the confidence among the end users to improve CRM success through active involvement. Once again, the value proposition and vision can be created with a comprehensive evaluation of the CRM implementation through end-to-end requirement mapping and most suitable suggestions.  

    5. The Investment – Time and Cost Factors

    CRM implementation entails extra costs for training, maintenance, data migration, updates etc. It might also take away from the time required to run a business during the initial setup. Organizations with its existing systems might realize the need for a system upgrade, but the thought of all the investments and the hassles behind the process keep them from taking the step.

    The Solution

    The best way to tackle this dilemma is to undertake an unbiased evaluation of a CRM and weigh out the costs vs benefits through a comprehensive analysis. This is one of the key outputs of a CRM consulting engagement where subject matter experts interact with the users, identify business gaps and pain areas to lay down most suitable steps to ensure the best ROI. This presents an organization with a vision of what a CRM would bring and what are the benefits that can be derived.

    Improve CRM Success with Metadata

    So, if your organization is in a phase where it’s looking to implement a CRM, or thinking about replacing a CRM system, then CRM Consulting is the way forward. Sometimes, it’s also a case of getting a third-person view on the situation for an unbiased evaluation; an expert advice to get things under control, and have a clear plan moving forward. This is something that Metadata Technologies has successfully done in the past with Transformance Business Solutions Limited and FitBiz 360.

    Metadata Technologies is much more than a CRM software vendor. Metadata’s years of experience in the domain has opened doors to a variety of different situations, be it reviving an organization’s previously failed implementation, or offering custom solutions for specific customer requirements. The team of certified and experienced experts interact with various user groups in your organization from start to end to improve CRM success.

    Connect with Metadata Technologies quickly and easily. To know more, book a session with us.

  8. Why Microsoft Dynamics 365 CRM for your Business?

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    Why Microsoft Dynamics 365 CRM for your Business?

    Today, a quick web search on CRM will give you a plethora of alternatives, all claiming to be ‘The Best CRM’, or ‘The Most Suitable CRM’ for your business. While chances are that they might not be wrong, there are a few real questions that an organization needs to answer before choosing a CRM software:

    1. “Does the CRM work for the size of my organization?”
    2.  “Are the functionalities customizable according to my requirements?”
    3. “What are the added benefits that come along”?

    Selecting the right software is a step most companies feel is extremely crucial considering the kind of investment that goes into its implementation. There’s a very natural and common ideology that kicks in – the most popular CRM or the one being used by industry leaders ‘must be the best’.

    That’s far from being true. Organizations may have the best resources, but if they cannot handle them correctly, it’s useless. Just facts!

    Let’s not dive too much into philosophy and get back to Microsoft and Dynamics 365 CE (CRM). First up, what’s the Microsoft Platform capable of? And, why Microsoft Dynamics 365 CRM?

    The Microsoft Platform

    Microsoft, the world’s most valued organization, invests billions of dollars into R&D to make its offerings more relevant to the dynamic business world. Dynamics 365 is a portfolio of business applications that bring together customers, products, people, and data ranging from the front-end to the back-end operations, in a way that helps create impact faster. Microsoft Dynamics 365 Customer Engagement (CE), previously known as Microsoft Dynamics 365 Sales, is a customer relationship management solution that empowers sales, marketing, and service teams to drive an organization’s business.

    With regular updates and improvements, the platform is constantly evolving through innovative ideas and functionalities. Irrespective of the size of an organization, Dynamics 365 CE allows them to manage business relationships, automate sales & marketing activities, and speed up customer service on one centralized platform. Here is a high-level overview of Dynamics 365 CE as a business solution:

    4 Reasons why Microsoft Dynamics 365 CRM

    Sr. NoFunctionalitiesMicrosoft Dynamics 365
    1Level of Flexibility (Suitability)Highly configurable based on the organization’s requirements. Flexible pricing, cost-effective, and suits all sizes of business.
    2Integration CapabilitiesSeamless integration with Office365, LinkedIn Sales Navigator, ERP systems, and the entire suite of Microsoft Products.
    3Marketing AutomationMicrosoft Dynamics for Marketing and ClickDimensions for a 360-degree unified view of customer data.
    4Artificial IntelligenceAdvance AI for customer and engagement insights along with Chatbots and Machine learning capabilities.

    1. Level of Flexibility

    The basic functionalities of CRM include Lead & Opportunity Management, Report Generation, Dashboards & Analytics, Sales Automation, Customer Insights, etc. It’s no different with Dynamics 365 CE. The distinguishing factor, however, is the level of customizations that can be done on the platform to base it around the requirements of an organization. The Power Platform, including Microsoft Power Apps for development, Power Automate for custom workflows, and Power BI for reporting and analytics, brings in a diverse set of tools that allow users to develop customized solutions through Microsoft’s ‘Low-Code, No-Code’ approach. This gives organizations more power to control all the operations while maintaining and upgrading apps without additional costs.

    And while we talk about Flexibility, the Dynamics platform extends beyond features. Being a cloud offering, users make payments only for services that they need. There are multiple options and packages available both on a monthly and user-basis, making it a great fit for small, medium, and large enterprises.

    2. Integration Capabilities

    This aspect is probably the clear stand-out. As the Business Applications facet of the Microsoft household, Dynamics 365 CE leverages the entire ecosystem and integrates seamlessly not just with its own suite of products, but also third-party applications. This ranges from Office365 to SharePoint to the Power Platform to LinkedIn, and even to ERP software like Dynamics 365 Finance & Operations, Dynamics 365 Business Central, and Dynamics AX. All these applications connect seamlessly with Dynamics 365 CE, with no connectors required.

    For example, with Outlook integration, an incoming lead can automatically be recorded in Dynamics 365 CRM and followed up through automated triggers and AI-powered reminders within Dynamics. One of the most recent developments has been the improved integration with Teams making internal approvals, tasks, and customer communication an absolute breeze.

    Similarly, with LinkedIn’s acquisition, Microsoft has also brought the largest social business networking platform under its ecosystem of applications. Through Sales Navigator integration, CRM users can boost collaborative efficiency, thanks to a seamless mechanism that captures customer information and automatically converts them into leads.

    3. Marketing Automation

    With Microsoft Dynamics for Marketing (MDM), users can create more personalized experiences with real-time customer journey orchestration. By capturing information through mobile devices & channels like email, phone calls, websites, etc., users can address all the major touchpoints and win more customers. MDM acts as a unified platform that aligns members in your team with a centralized 360-degree view of customers, all while being tightly integrated with Dynamics 365 CE.

    Another tool that’s recommended for marketing is ClickDimensions. With marketing automation, social media marketing, intelligent dashboards, and customer data solutions, marketers can achieve more with their marketing efforts. Like MDM, the access to customer data and marketing activities are unified and stored in Dynamics 365 CE. ClickDimensions includes multichannel marketing applications that work natively as ‘one solution’ with Microsoft Dynamics.

    4. Artificial Intelligence

    Let’s also address the buzzword doing the rounds in recent times. Artificial Intelligence (AI). Along with Salesforce, Microsoft’s AI functionalities definitely are at the top of the list when looked at from the CRM industry perspective.

    With analytics powered by Dynamics 365 Customer Insights (CI), businesses can unify customer data, create a unified platform, and also make predictions about future customer requirements based on activity trends.

    By capturing interests, clearly laying out customer timelines, and analyzing churn risk percentages, Dynamics AI offers a vast set of proactive tools to optimize customer journeys to win high-value customers.

    As an example, AI ChatBots powered by Azure can help organizations automate the routine interactions and query handlings of customer service agents. The Bots can also be integrated with Omni Channel for Customer Service ensuring responses 24×7.

    Dynamics 365 CRM’s capabilities extend beyond the above-mentioned points, but these are the top 4 points that give a sense of why a business must consider the Microsoft platform for Sales and Marketing automation. Choose the right CRM for your business, not necessarily the ‘Best CRM’ in the market.

    Remember the questions at the beginning? Hope the article answers those through the four main pointers and why Microsoft Dynamics 365 CRM!

    To learn how Metadata Technologies can help you in exploring Microsoft Dynamics 365 to help your organization, click here.

    As a Gold Microsoft Partner, Metadata Technologies is a 100% CRM-focused company with 20 years of experience providing Customer Relationship Management solutions for business enterprises across the globe. Metadata has been the recipient of the Best Industry Partner Award in 2014 by Microsoft and is committed to delivering quality solutions to ensure peak customer satisfaction.

  9. How Machine Learning and Azure AI are Reshaping the Future of Manufacturing

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    How Machine Learning and Azure AI reshaping the future of manufacturing

    Machine learning and Azure AI have been contributing to the manufacturing sector’s great success. These techniques transform and structure modern age production. Continue reading to learn how the manufacturing industry is being affected by machine learning and Azure AI. 

    Machine learning and AI learning are the pillars of the future. AI, or artificial intelligence as we know it, is a technique to build systems that imitate human behavior and decision-making and is shaping the future to be machine-dependent. Similar to AI, machine learning is a technique that uses various data to solve tasks and make processes easier. Machine learning data is derived from mathematical approaches like probability and used to automatically solve predicted tasks.

    Machine learning can be divided into three parts. There is reinforcement learning, often utilized along with deep learning that derives relationships between features of a data set, commonly not very well solved by human research. Reinforcement learning and deep learning have been making tremendous developments in the field of medicine lately. Machine learning also includes supervised and unsupervised learning. Supervised learning allows data collection to produce a result based on previous experiences that assist the manufacturer to optimize performance, whereas unsupervised learning groups unsorted data and information where no previous experience is provided. It processes data on the basis of similarities, patterns, or even differences.

    Growth and rejuvenation of manufacturing

    The manufacturing sector is the backbone of every economy worldwide. Every subsequent sector is provided for by the manufacturing sector, and as essential as the process is, It requires growth. Advancements in the manufacturing process create room for efficiency, better frequency, and great performance. 

    AI learning has been reshaping the manufacturing process by simplifying data processes and solving information issues largely. With components like a combination of supervised and unsupervised learning, manufacturers can benefit largely as various operations will be simplified, and many data issues can be solved efficiently. 

    The manufacturing sector is undoubtedly leading in the application of artificial intelligence technology. From time-efficient manufacturing to better-designed products, manufacturers apply AI-powered analytics to data which in turn improves efficiency, product quality, and generates employment. Here are some ways how machine learning and Azure AI have been reshaping the future of manufacturing:

    • Industry broadening and smart maintenance

    When we talk about manufacturing, it is customary to include maintenance. The maintenance of production line machinery can be very expensive, which creates a crucial impact on the manufacturing of asset-reliant productions. According to research, unplanned downtime costs of maintenance for machines and equipment can be a burden for manufacturers in billions.  

    As a result, predictive maintenance proves to be a must-have solution for manufacturers, helping them predict the failure of their next machine or system. Predictive maintenance uses advanced AI algorithms that help formulate predictions for failure or faults in equipment using machine learning. Timely maintenance reduces unplanned downtime expenses of manufacturers drastically and extends the remaining useful life of the equipment.  

    • High-end quality

    Markets have grown complex. Due to today’s deadlines and product demands, manufacturers find it increasingly harder to keep up with high levels of quality, along with compliance to various regulations and standards. Businesses thrive on quality as it strengthens their brand name and sale. 

    Azure Learning is the best solution to maintain quality standards; a cloud computing service capable of powering complex industrial operations at a global level. The system is capable of notifying manufacturing teams of possible production faults likely to cause major issues. Azure Learning can help achieve brilliant quality standards for products and also save costs on unnecessary updates or faulty systems. 

    Tensorflow, an end-to-end open-source platform for machine learning can also help manufacturers with automated quality control services. It uses object detection services like visual inspection and identification to enhance product quality.

    • Human-Robot Alliance

    According to experts, when AI learning is implemented, it is capable of replacing manpower largely. As more and more jobs are delegated to robots, humans will be allowed to focus on better jobs considering design, maintenance, and programming. Accordingly, human-robot alliances can impact manufacturing greatly and enhance the process altogether. For the purpose of advancement in the manufacturing sector, a collaboration of humans with AI technology should be a safe process as industrial robots join the production. It can be made safer by conscious programming and proper testing of AI systems and functions.

    An existing example of this human-robot collaboration is the AI chatbot. AI chatbot serves as a brilliant assistance system resolving simple and complex queries on its own as it continues learning through interactions. This further reduces the need for extensive manpower for general queries and minor problems.

    • Better design 

    Since AI learning is a revolutionary innovation for the manufacturing world, it provides a better outlook for design as well. Generative design software is designed to get detailed inputs from designers and engineers, including data describing various parameters for the design, like material selection and production methods. It can also include restrictions like budget and time constraints. 

    The algorithm associated will help you explore many configurations for your design before selecting the best solution, tested by machine learning. This software is useful for finding optimal designs based on actual tests and reducing wastage and expenses.

    • Adapting to transitioning market

    AI learning is an essential element in this new industrial revolution. The evolution of the manufacturing sector is necessary for better products and services. As much as AI has developed in the last couple of years, it is not limited to just production in the manufacturing process but can also help optimize supply chains and keep up with the transitioning market. Tensorflow is one such application that helps manufacturers keep in touch with the ever-changing market. It creates a framework for testing and development and also can be used to observe and adapt to trends and different factors of changing market conditions regularly. 

    The above ways indicate that the manufacturing sector is a great fit for AI applications and assistance. According to experts, The process of manufacturing would lose human touch due to manpower replacement  and its authenticity once entirely replaced. But it will benefit greatly from AI advancements as humans would take over more important jobs relating to maintenance and optimization rather than labor-intensive. AI in the present world is reshaping the service and manufacturing world by providing various services and systems related to maintenance, design optimization, and assistance. 


    As AI learning advances, many businesses and manufacturers require AI-centric services to expand and grow. Metadata Technologies provides manufacturers with various services helping them grow and conquer the modern-day market and enhance their production. Visit https://www.metadatacorp.com/ for more information.

  10. 4 ways to boost revenue with Dynamics 365 Sales and AI

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    4 ways to boost revenue with Dynamics 365 Sales and AI

    By translating data into actionable insights derived with Microsoft AI, you can empower everyone across the whole department to create more meaningful choices. And if your goal is to accelerate a single procedure or change an entire sector, this can also be enabled by AI across the organization. With Dynamics 365, each team has the autonomy to solve challenges and make choices on their own, aided by tools.

    Every seller and sales organization would be successful if sales were simple. But, especially in the current scenario, there’s more to it. Customers are increasingly using digital means to acquire answers to questions and even make purchasing decisions, rather than relying solely on direct interaction with merchants. The salesperson is transitioning from being a trusted advisor to guiding every step of the sales process. To meet this role, merchants must reorganize and find new methods to add value to their customers.

    Dynamics 365 Sales’ cutting-edge AI and collaboration features provide sellers with a 360-degree picture of the client. Sellers may learn from customer history, access data from various data sources, and receive recommendations that help you to identify the next step you should take.

    4 ways in which AI and Dynamics 365 helps Businesses Boost their Revenue

    Your sales staff will be able to do the following using Microsoft Dynamics 365 AI for sales:

    1. Concentrate on the consumers who have the most potential

    Find and prioritize leads and opportunities so you can focus your efforts on the people who are most likely to buy your product or service. 

    1. Keep in touch with people

    You’ll be able to distinguish between good and risky customer relationships using data from Dynamics 365, LinkedIn, and Office 365. With this information, you’ll be able to concentrate on your most important customers.

    1. Personalize your customer interactions

    With the help of insights, you can understand the requirements of the customer and thus you can communicate with them with the relevant information.

    1. Automate the sales process

    Dynamics 365 sales and AI help you organize your sales and create a record of contacts and activities, enabling you to enhance productivity.

    The above points are some of the main pointers when considering automation with Dynamics 365 and how it helps businesses. 

    Below are some secondary pointers to make you learn more about its factors: 

    • Obtain in-depth Sales Information

    Using seller engagement and productivity indicators, Dynamics 365 gives data and resources that help your sales managers better understand sales performance and coach sales agents more effectively.

    • Coach Effectively

    You may direct your sales agents to more productive conversations that will enable you to persuade the client and turn them to customers with the help of Dynamics 365. 

    • Increased Productivity

    AI applications use process automation and real-time data analysis to automate time-consuming processes. Sales personnel are no longer required to collect and analyze data manually. CRM solutions collect and analyze data 24 hours a day, seven days a week, and generate accurate predictions and suggestions to assist sales teams in making the best decisions to close deals rapidly. 

    Microsoft Dynamics 365 CRM can link with other Microsoft platforms in real time, allowing AI solutions to gather real-time information during sales cycles. Sales agents can make the most of their time with better connection and process automation.

    • Cost-Cutting

    Time is money, as the old adage goes, and this is especially true in B2B sales. B2B sales cycles are well-known for being lengthy and involving multiple partners. When salespeople focus on a lead that isn’t likely to close, they risk wasting months and missing out on important opportunities. Microsoft Dynamics 365 AI for Sales enables sales teams to concentrate on high-value customers. In essence, AI gives users a 360-degree view of prospects and customers, allowing them to spot where they’re squandering money and ensures that you do not miss the great opportunity.

    • Increased Revenue

    Sales teams often lose sight of what matters most: the client, as they focus on meeting their quotas. Whether it’s a B2B or B2C transaction, customers expect to be treated as individuals rather than numbers. As a result, for organizations aiming to increase income, client experience should be a top concern. 

    AI-powered insights and recommendations assist sales professionals in personalizing buyer experiences. AI technology helps in understanding the consumer experiences that are essential for driving more sales. Sales teams may use AI data to make quick decisions that exceed client expectations, from offering the correct price to delivering the right collateral.

    AI’s Transformative Power in a Variety of Industries

    Microsoft has built AI layers into its Dynamics 365 products to provide AI experiences that are ready to use right away. With self-healing commands, Dynamics 365 for Field Service employs AI to detect, troubleshoot, and resolve equipment issues remotely. Other Microsoft services, such as Azure, Office, Skype, and augmented reality, can be used to extend these features.

    To assist customers better integrate AI into their businesses, Microsoft has introduced a new class of AI applications that unify data and infuse it with sophisticated intelligence to give out-of-the-box insights. We at Metadata Technologies help you design the software according to your needs. Our team of skilled professionals can work closely with your team to provide best results for you.