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Deliver Exceptional Customer Service across Channels

Customer satisfaction dictates the success of a business and it can only be achieved by ensuring the highest quality of customer service. In the modern era, customers demand and deserve an omni-channel experience. This is particularly relevant in customer service and so, the entire support experience should provide meaningful solutions for customers. In addition to building brand loyalty, Dynamics 365 Customer Service minimizes churn and boosts brand awareness ultimately resulting in higher revenue generation.

Omni-channel Engagement

Simultaneously engage with customers across multiple touchpoints while preserving the contextual parameters throughout the interaction.

Agent experience

Enable agents to operate efficiently by providing a 360-degree view of the customer across applications and engagement touchpoints.

Insights into Action

Take actions based on insights with cross-departmental data. Identify similar customer issues and group them into related topics enabled by AI and natural language understan...ding.

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Intelligent service

Enable personalized, proactive, and predictive engagement with customers in human and non-human service experiences.

Dynamics 365 for Customer Service

Purpose-built Business Applications for Customer Service Managers

  • Unify customer and case details in one place
  • Empower customers with self-service capabilities
  • Glean AI-driven insights and analytics
  • Increase revenue and customer satisfaction
  • Decrease cost and stabilize customer satisfaction

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Service Capabilities

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