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Trainee – Technical Support

What we are looking for

  • Job Code: MT/TTS/05092023
  • Location: Kochi, Kerala
  • Qualification: Any Graduation
  • Experience: Entry Level

Skills Checklist

  • Excellent communication skills (both written and verbal)
  • Self-motivated & Results-oriented

About Metadata Technologies

Established in 2002, Metadata Technologies has grown to become a leader in Customer Relationship Management (CRM) with rich experience and knowledge in this domain for 20 years. As Dubai’s premier Software Technology Company with a thriving Cochin office, we’re the driving force behind Property-xRM, a transformative Real Estate CRM solution.

Why Choose Us:

  • Global Leaders: Partnered with Microsoft, we’re regional CRM frontrunners with a worldwide impact.
  • Innovation Unleashed: Pioneering CRM solutions that empower businesses to thrive.
  • Knowledge Empowers: Comprehensive training and skill enhancement for your professional growth.
  • Business Revolution: Our CRM audits catalyze game-changing outcomes.


  • Understanding customer’s business impact and capturing environmental details.
  • Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
  • Learn and understand how to escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions.
  • Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
  • Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
  • Utilize resources to manage transactions, escalating issues appropriately.
  • Provide first class, multi-site support for all end user incidents and service requests relating to the business and IT environment, maintaining high levels of ownership throughout the incident lifecycle.
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