Trainee – Technical Support

What we are looking for

Job Code: MT/TTS/05092023
Location: Kochi, Kerala

Qualification: Any Graduation
Experience: Entry Level

Skills Checklist

Excellent communication skills (both written and verbal)
Self-motivated & Results-oriented

About Metadata Technologies

Established in 2002, Metadata Technologies has grown to become a leader in Customer Relationship Management (CRM) with rich experience and knowledge in this domain for 20 years. As Dubai’s premier Software Technology Company with a thriving Cochin office, we’re the driving force behind Property-xRM, a transformative Real Estate CRM solution.

Why Choose Us:

Global Leaders: Partnered with Microsoft, we’re regional CRM frontrunners with a worldwide impact.
Innovation Unleashed: Pioneering CRM solutions that empower businesses to thrive.
Knowledge Empowers: Comprehensive training and skill enhancement for your professional growth.
Business Revolution: Our CRM audits catalyze game-changing outcomes.

Responsibilities

Understanding customer’s business impact and capturing environmental details.
Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
Learn and understand how to escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions.
Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
Utilize resources to manage transactions, escalating issues appropriately.
Provide first class, multi-site support for all end user incidents and service requests relating to the business and IT environment, maintaining high levels of ownership throughout the incident lifecycle.

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