The Perfect Tool to coordinate Field Services
The service and support industry is undergoing a massive transformation where an increasing number of employees are working remotely or at distributed locations. Naturally, customers are demanding self-service options to resolve their issues without relying on a human agent or technician. The uncertainties caused by the pandemic are spiking contact-center volumes amid a rise in customer expectations across all channels of engagement. Resorting to human agents to handle these spikes also pose a health and safety risk in the current scenario as well.
Advanced Contracts & Consumption Models
Field service software enables top-performing companies in advance Service Contract creation and comply with 90% SLA.
Intelligently Schedule Resources
Get ahead of customer’s expectation through remote access and pre-emptive maintenance, avoiding downtime while increasing CSAT.
Ensure Technician Success
Empowering technicians to increase first-time fix rates through onsite data update, access to Knowledge base, use of mixed reality to collaborate with more experience colleagues.
Deliver Predictive Service
Dispatching technicians when and where they are needed most through unified workflow resulting in reduction in operational costs.
