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Who We Are

Metadata Technologies was incorporated in 2002 with the vision of helping businesses build strong customer relationships. We focus on providing streamlined Customer Relationship Management (CRM) Solutions across the world. The idea has always been to deliver cost-effective solutions without deviating from quality. We provide top-notch services by leveraging Microsoft Dynamics 365 CRM.

EVALUATE - ADAPT - EVOLVE

With Intelligent Business Applications from Us

What We Do

Why your Business needs Dynamics 365 for CRM

The Microsoft Dynamics 365 Suite of Business Applications empowers an organization in streamlining departmental functions like Marketing, Sales, Customer Service, Field Services, and Project Service Automation.

Microsoft Dynamics 365 for Marketing helps companies in centralizing their efforts by leveraging the power of automation. Run targeted email campaigns and prioritize lead generation through Dynamic 365’s automated infrastructure. Prediction of the customer intents through customer analytics and real-time insights is yet another feature which helps in delivering the right content through the right channel, and thus nurturing profitable leads. Microsoft Dynamics 365 for Marketing can help design customer-led journeys. It is also effective in generating reports which track the business goals, the effectiveness of campaigns, and the whole journey with utmost efficacy.

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Targeted lead generation, both quantity and quality wise, is infused by correlating the insights from the customer, marketing, and sales domains. The collection of relevant data and providing them to sellers in a feasible way is one way to optimize selling techniques with the help of Microsoft Dynamics 365 for Sales. Critical inputs on the past data of customers and relevant information from the team handling the existing customers are available without confusion. This can lead to efficient deal closures right from within Dynamics 365 without having to switch between a ton of different disparate applications.

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Deliver personalized services and create opportunities for upselling and cross-selling with the multi-channel options of Dynamics 365 for Customer Services. Improve the pace of issue resolution by employing AI service bots along with human agents. The CRM-powered dashboard enlists the customer details that help resolve issues irrespective of the chosen mode. Uniform routing of messages guarantees that the investigation of the customer's problem is with the right personnel. Accessing an end-to-end view of the situation from the dashboard without even leaving the interface is a notable feature of Dynamics 365.

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Magnify the efficiency of on-site endeavours by providing field personnel with mobile access to office data. Combine Artificial Intelligence, Mixed Reality, and IoT technology to make exceptional field service deliverance possible. Dynamics 365 can reduce costs and optimize workflows through automation which include tasks such as scheduling and dispatching. Empower field technicians to resolve cases faster and optimize service delivery with smart resource optimizations. Deliver meaningful and quality services consistently to improve customer satisfaction.

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Upgrade your project management tasks by anticipating demands and optimizing service delivery. Create a productive environment for both your employees and customers with collaborative tools that will aid in designing a platform suited for your business needs. Microsoft Dynamics 365 connects the core teams in your organisation through a multi-faceted interface that unifies all the project-related elements with a flexible and unique solution. Encourage a customer-centric environment and boost sales in the process with Dynamics 365 CRM.

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Microsoft Power Platform

An innovative platform to develop customized solutions for your business, effortlessly and swiftly

Power Apps

Create custom apps for your business quickly without going through the arduous development lifecycle

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Power BI

Enjoy analytics capabilities that reimagine data visualization and aids the creation of smart reports

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Power Automate

Transform your workflow into completely automated systems easily to reduce turnaround time

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GOLD Microsoft Partner

Metadata is a Microsoft Partner with Gold Competency, the highest certification for any partner. There are many benefits of being a Microsoft Gold Partner, including the guarantee of support from a professional expert. Being a Microsoft Gold Partner, we can achieve a collaborative relationship with Microsoft that helps us to provide seamless customer care and support to our clients. This partnership with Microsoft reflects Metadata’s specialized skill and superior knowledge of Microsoft Dynamics CRM applications, which ultimately benefits our clients the most.