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Who We Are

Metadata Technologies was incorporated in 2002 with the vision of helping businesses build strong customer relationships. We focus on providing streamlined Customer Relationship Management (CRM) Solutions across the world. The idea has always been to deliver cost-effective solutions without deviating from quality. We provide top-notch services by leveraging Microsoft Dynamics 365 CRM.

What is Metadata Technologies?

A trusted partner providing in-depth CRM consulting & support to streamline business operations through the Microsoft Platform.

Why Us?

Two decades of domain expertise in CRM, providing quality services to corporate entities around the globe across segments.

What sets us apart?

We are much more than just a software solution provider. Metadata partners with you to provide holistic solutions from start to finish.

EVALUATE - ADAPT - EVOLVE

With Intelligent Business Applications from Us

What We Do

CRM Implementation

Enhance customer relationships by leveraging the innovative Microsoft Application. Our team has extensive experience with Microsoft Dynamics 365 CRM. Deploy the best CRM solution for your business and make sure it's implemented properly. Metadata brings with it the experience of over 100 CRM implementations across 12 countries, with multiple customizations and developments on Microsoft Dynamics 365.

ERP Implementation

Streamline business workflows & improve productivity by using smart automations. Bring the power of automation to your back-end operations by introducing the Microsoft suite of ERP Solutions like Dynamics 365 Finance & Operations, AX, and Business Central. Integrate various functions across Human Resources, Manufacturing, Finance Management, etc. to promote efficiency within the organization.

Support Services

Comprehensive client-support inclusive of training, integration, consultation, and enhancements. Metadata’s team of experienced support engineers are ready to answer your queries and solve your problems, both on-shore and off-shore. We also offer round-the-clock ongoing support post-implementation to ensure that the system is working as planned and that your team is able to fully utilize its features.

BPA Services

Identify business gaps and propose the best solutions to accelerate value creation. Metadata is a professional CRM Solutions Company with a pool of highly experienced and certified consultants. The team has successfully helped many organizations in conducting a high-level Business Process Analysis to assess their requirements, study the environment, document the processes, and define the phases for CRM implementation.

CRM Strategy Consulting

A CRM initiative goes way beyond a software deployment. Without a clear strategy, CRM projects are more likely to fail. With Metadata’s strategy CRM Consulting offering, organizations can establish process efficiencies and integrated data to arrive at strategic decisions. Get insights into how the ‘right’ CRM can add more value than the ‘best’ CRM for your business.

Explore Our Services

Why your Business needs Dynamics 365 for CRM

The Microsoft Dynamics 365 Suite of Business Applications empowers an organization in streamlining departmental functions like Marketing, Sales, Customer Service, Field Services, and Project Service Automation.

Marketing

Sales

Customer Service

Field Service

Project Service Automation

Microsoft Dynamics 365 for Marketing helps companies in centralizing their efforts by leveraging the power of automation. Run targeted email campaigns and prioritize lead generation through Dynamic 365’s automated infrastructure. Prediction of the customer intents through customer analytics and real-time insights is yet another feature which helps in delivering the right content through the right channel, and thus nurturing profitable leads. Microsoft Dynamics 365 for Marketing can help design customer-led journeys. It is also effective in generating reports which track the business goals, the effectiveness of campaigns, and the whole journey with utmost efficacy.
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Targeted lead generation, both quantity and quality wise, is infused by correlating the insights from the customer, marketing, and sales domains. The collection of relevant data and providing them to sellers in a feasible way is one way to optimize selling techniques with the help of Microsoft Dynamics 365 for Sales. Critical inputs on the past data of customers and relevant information from the team handling the existing customers are available without confusion. This can lead to efficient deal closures right from within Dynamics 365 without having to switch between a ton of different disparate applications.
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Deliver personalized services and create opportunities for upselling and cross-selling with the multi-channel options of Dynamics 365 for Customer Services. Improve the pace of issue resolution by employing AI service bots along with human agents. The CRM-powered dashboard enlists the customer details that help resolve issues irrespective of the chosen mode. Uniform routing of messages guarantees that the investigation of the customer's problem is with the right personnel. Accessing an end-to-end view of the situation from the dashboard without even leaving the interface is a notable feature of Dynamics 365.
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Magnify the efficiency of on-site endeavours by providing field personnel with mobile access to office data. Combine Artificial Intelligence, Mixed Reality, and IoT technology to make exceptional field service deliverance possible. Dynamics 365 can reduce costs and optimize workflows through automation which include tasks such as scheduling and dispatching. Empower field technicians to resolve cases faster and optimize service delivery with smart resource optimizations. Deliver meaningful and quality services consistently to improve customer satisfaction.
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Upgrade your project management tasks by anticipating demands and optimizing service delivery. Create a productive environment for both your employees and customers with collaborative tools that will aid in designing a platform suited for your business needs. Microsoft Dynamics 365 connects the core teams in your organisation through a multi-faceted interface that unifies all the project-related elements with a flexible and unique solution. Encourage a customer-centric environment and boost sales in the process with Dynamics 365 CRM.
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