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Emphasys Selects Soffront CRM to Manage Customer Satisfaction

Written by Soffront Software Inc.,


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Fremont, California, Tuesday December 4, 2012 - Soffront Software, Inc., the mid-market CRM software leader, today announced that Emphasys Software has selected Soffront’s Enterprise CRM to manage customer satisfaction. Emphasys will use Soffront’s Customer Service and Outlook Integration modules. Emphasys develops, distributes and supports software for the Real Estate industry.

 

According to Rose Shapiro, Emphasys Product Manager, “Our support team needs to have immediate access to details such as status, previous correspondence, previous alerts etc. We need a place to queue and process incoming calls as unassigned tickets, before they are assigned to the next available support person.”

 

Before discovering Soffront, Emphasys evaluated three other CRM solutions. Emphasys selected Soffront due its ease of use, intuitive navigation, and configurable customization. “Soffront is very customizable, which will help us to continue working as we are used to, or even better. We like the variety of Search options allowing us to find information regardless of page or field it was recorded” Shapiro added.

 

Shapiro continued, “We are very impressed. We really like Soffront’s elegant interface, customization and most of all, the professional level of support we receive from our dedicated Soffront personnel.”

 

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