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Metadata receives Tecom Investments Pearl Award for Customer Service

Written by Metadata   

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Metadata Technologies announced that it has won the Tecom Investments Pearl Award in the category of Customer Service Company of the Year.

The Award recognizes Metadata for demonstrating high levels of customer satisfaction and stakeholder confidence.

"We are extremely delighted with the 'Customer Service Company of the Year' award and grateful to Tecom Investments for this great initiative fostering excellence. This award is highly relevant and important as we promote Customer Relationship Management solutions in the region. This is also an endorsement that we practice what we promote to our customers" says Rasheed Muhammed, Managing Director of Metadata Technologies.

To ensure high levels of customer satisfaction Metadata utilizes a variety of tools including frequent customer surveys; user training sessions, support review meetings and a Customer Relationship Management (CRM) based automated complaint/ticket tracking system.

Using the system, unattended tickets are automatically escalated to the management through the system and through emails. In addition, management dashboards provide insights into customer issues and customer satisfaction trends.

Metadata system also allowed all customer issues and solutions to be tracked and build a knowledge base for future use. This Knowledge Management System assists Metadata customer service team to resolve customer issues efficiently.