An advanced, easily extensible architecture, Customer Support (CS) is the industry's first browser based service desk, offering enhanced capabilities to fully customize all aspects of external support process to quickly meet today and tomorrow's e-business needs. By closely mapping business requirements to a workflow enabled support system, CS can be used to deploy an enterprise-level service desk.

CS is a web-based system that can be installed locally on the enterprise's corporate Intranet as a client server solution or a web-based system and can also be connected to the Internet to receive and support customer's requests through the Internet. Finally, it can be hosted at a remote data center as an ASP solution.

The most important aspect of CS is it's unique software architecture. The middle layer between the UI and the backend consists of a powerful set of COM objects that are fully documented for the end-user to easily implement custom functions.

CS provides a fast, convenient, task oriented way to log and track customer issues, problems, suggestions, and requests for information- whether they are submitted by telephone, email, or the Web. Support staff can access customer contact data, review call history and status, verify support entitlement, and view attachments such as screen shots and data files. Standard features also include the ability to store customer emails directly into the database without cut 'n' paste methods.

- Escalations and notifications
- Service level agreements
- Solutions base
- Reporting
- Monitoring